PEAK & CAMPAIGN SUPPORT
your agile Echo-U team will scale up quickly to deliver at peak times, whilst maintaining customer satisfaction and on brand conversations
OUTSOURCED CAMPAIGN SUPPORT
Echo-U are on hand to offer support during your busiest times, allowing you to focus on other parts of your business
PEAK TIME COVER
Your Echo-U team will be on hand to handle all of your customer service requirements when you need us the most
CAMPAIGN SUPPORT
Rest assured that any enquiries you’re generating are in the hands of trained customer service experts
CROSS CHANNEL AVAILABILITY
Whether it’s through a live chat, phone call or social media, we deliver on-brand, engaging conversations in every interaction
CUSTOMER CONTACT EXPERTS
Established in 2001, we support companies across all sectors when they need us the most, including:
- Retail
- Parcel Delivery Logistics
- Financial Services
- Government & Social Services
- Technology & Software
- Charity & Fundraising
HOW ECHO-U WORK
STRATEGY
Working in partership we can provide valuable consultation on your customer contact strategy, how to develop it, its cost, infrastructure and any unforeseen implications.
SOLUTION DESIGN
We work with you to design a bespoke solution based on your strategy, goals, brand and current position.
PROJECT IMPLEMENTATION
We manage the process to ensure a smooth and seamless transition to outsourcing with Echo-U.
OPERATION
Our experienced and motivated teams will ensure that your KPI’s will be achieved.
QUALITY and COMPLAINCE
We have robust, transparent processes in place to measure and evaluate quality and compliance.
REPORTING
From real-time remote access to strategic reviews our client reporting is a valuable management tool, which shapes future strategy.
WHAT OUR CUSTOMERS SAY
level of service”
outstanding flexibility”
“The results have exceeded
expectations, the clarity of feedback is truly a skill”
FAQs
Yes, your dedicated account manager is your main point of contact at Echo-U. They are senior members of our team and oversee every aspect of your customer contact solution at Echo-U from designing the service we provide to reporting your KPI’s, supporting you every step of the way
Yes, at Echo-U we recognise the importance of understanding our client’s brand DNA, so we invest in getting to know you, your brand and customers. That knowledge is built into our training programme so that every team member is able to deliver on-brand interactions in every conversation
Our bespoke solution will be designed to suit your business needs and reflected in a contract tailored to your solution
