When you opt to outsource your call handling to Echo-U you get:
No matter what time of day your customer’s call, we’ll be on hand to answer
The Echo-U team is made up of highly trained, UK based customer service experts
We’ll tailor our phone calls to ensure we deliver on-brand, engaging conversations in every call
Established in 2001, we’ve become the UK’s leading outsourced customer service provider in many sectors including:
Working in partership we can provide valuable consultation on your customer contact strategy, how to develop it, its cost, infrastructure and any unforeseen implications.
We work with you to design a bespoke solution based on your strategy, goals, brand and current position.
We manage the process to ensure a smooth and seamless transition to outsourcing with Echo-U.
Our experienced and motivated teams will ensure that your KPI’s will be achieved.
We have robust, transparent processes in place to measure and evaluate quality and compliance.
From real-time remote access to strategic reviews our client reporting is a valuable management tool, which shapes future strategy.
WHAT OUR CUSTOMERS SAY
“The results have exceeded
expectations, the clarity of feedback is truly a skill”
Yes we provide a bespoke customer contact solution that is designed to suit your business and your customers
Yes, your dedicated account manager is your main point of contact at Echo-U. They are senior members of our team and oversee every aspect of your customer contact solution at Echo-U from designing the service we provide to reporting your KPI’s, supporting you every step of the way
Yes we provide agile services for clients that can scale up and down in response to customer volumes and seasonal peaks
Yes, at Echo-U we recognise the importance of understanding our client’s brand DNA, so we invest in getting to know you, your brand and customers. That knowledge is built into our training programme so that every team member is able to deliver on-brand interactions in every conversation
Our bespoke solution will be designed to suit your business needs and reflected in a contract tailored to your solution
Echo-U Head Office
4th Floor, Tyne House
26 Side. Newcastle upon Tyne
NE1 3JA
Tel: 0191 255 8797
Email: info@echo-u.co.uk
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