Our Echo-U team have been providing customer contact solutions for over 20 years in the UK and beyond. We have the privilege of speaking to our clients’ customers every day, building customer relationships and adding
And would love a career in customer service, working at Echo-U’s leading customer contact centre in Newcastle on behalf of DPD the UK’s leading Parcel Courier? Echo-U have an exciting opportunity for Customer Service Advisors
From data-driven targeted advertising to user-generated content the evolution of social media has delivered huge opportunities for retailers to influence their customers buying decisions. In our report ‘Individuality and Influence: The Customer is in Control’,
Echo-U are delighted to announce we are recruiting 55 new Customer Care Advisors to work in our Newcastle contact centre. New recruits will work on behalf of the UK’s leading Sports Fashion retailer at Echo-U
Omnichannel: Planning and personalisation key to a successful strategy Omnichannel in retail is the biggest trend in 2019. It combines everything from brick-andmortar stores through e-commerce and social media to mobile, into a fully integrated
Convenience is one of the driving motivations behind consumer choice. The ability to purchase and seek support for purchases on the move, quickly, with 24/7 access is becoming an expectation. Indeed 55% of UK customers
Final year Newcastle University Business School students have delivered their research findings in a report on the future of retail and changing customer behaviour to Newcastle based outsourced customer contact centre Echo-U. The report was
Trust is the cornerstone of great customer service which is critical for satisfaction and loyalty within the retail industry. This article addresses the importance of trust within customer service with regards to the trend of
According to a survey by Deloitte ‘Mobile Consumer Survey 2018: The UK cut’ 87% of respondents claim to own or have access to a smartphone with 95% stating they use them on a daily basis.
There is no longer a ‘one size fits all’ strategy to marketing and personalization. Each retailer is unique and must mould their strategies depending on their audience. Personalisation is not just about the initial point
According to Consumer Brand Builders customer service is one of seven factors that have an impact on loyalty, meaning your contact centre has a genuine opportunity to delight your customers and strongly impact their loyalty. Much more
Here at Echo-U, we are excited to announce that our Bournemouth office has recently started working with life and pensions provider LV=. A unanimous decision was made to bring us on board after we demonstrated
We are thrilled to announce that we will be supporting world-renowned football club, Wallsend Boys Club, for the third year running this season as a corporate sponsorship partner. With our shared heritage in the North
We have the privilege of talking to millions of UK consumers every year on behalf of our clients and it’s clear that their changing shopping habits and preferences are fundamentally changing the landscape of the
We have had the privilege of talking to millions of customers on behalf of some of the UK’s best known brands for over 17 years. Delivering the very best customer experience as part of a
As we become a nation glued to our mobile phones, 24/7 interactions are growing on multiple channels, not just from friends and family alone, from businesses too. Swift responses are becoming the norm and demand
With only days to go until the World Cup starts, businesses all over Britain are set to benefit from the forecasted £1.33bn boost in sales, as consumers reach fever pitch and get set to enjoy
At some point in its growth journey, a business will need to revise its customer contact strategy and scale up its customer service provision. Even if it’s not as a result of outright expansion, changes
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