Echo-U are delighted to announce we are recruiting 400 new Customer Service Advisors to work in our Newcastle, Middlesbrough and Bournemouth contact centres. New team members will work on behalf of UK’s leading Sports Fashion

Here at Echo-U, we are delighted to announce that we have been appointed as the customer contact partner for the UK’s best family holiday company, Parkdean Resorts. Our team are working with Parkdean Resorts’ inbound

This month our Echo-U team is delighted to be celebrating 21 years in business and would like to thank everyone who’s been part of our journey for contributing to our success. We’ve had the pleasure

And would love a career in customer service, working at Echo-U’s leading customer contact centre in Newcastle on behalf of DPD the UK’s leading Parcel Courier? Echo-U have an exciting opportunity for Customer Service Advisors

From data-driven targeted advertising to user-generated content the evolution of social media has delivered huge opportunities for retailers to influence their customers buying decisions. In our report ‘Individuality and Influence: The Customer is in Control’,

Echo-U are delighted to announce we are recruiting 55 new Customer Care Advisors to work in our Newcastle contact centre. New recruits will work on behalf of the UK’s leading Sports Fashion retailer at Echo-U

Omnichannel: Planning and personalisation key to a successful strategy Omnichannel in retail is the biggest trend in 2019. It combines everything from brick-andmortar stores through e-commerce and social media to mobile, into a fully integrated

Convenience is one of the driving motivations behind consumer choice. The ability to purchase and seek support for purchases on the move, quickly, with 24/7 access is becoming an expectation. Indeed 55% of UK customers

Final year Newcastle University Business School students have delivered their research findings in a report on the future of retail and changing customer behaviour to Newcastle based outsourced customer contact centre Echo-U. The report was

Here at Echo-U, we are excited to announce that our Bournemouth office has recently started working with life and pensions provider LV=. A unanimous decision was made to bring us on board after we demonstrated

We have the privilege of talking to millions of UK consumers every year on behalf of our clients and it’s clear that their changing shopping habits and preferences are fundamentally changing the landscape of the