• 0191 255 8797
  • info@echo-u.co.uk

CUSTOMER CONTACT EXPERTISE

We successfully manage the customer contact for many of the UK's biggest brands

What we do

The secret to our success is simple: we have great communicators who love engaging and building rapport with your customers, whether we’re tracking a parcel or answering a technical helpline we echo your brand and deliver a great customer experience. Your bespoke customer contact solutions could include:

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INBOUND SUPPORT

Customer service, technical support, sales order lines, advert response, help desk and support.
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OUTBOUND EXPERTISE

Customer acquisition, destination tracking, sales, retention, satisfaction, insight.

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SOCIAL MEDIA CONTACT

Social Media Chat, Web Chat,
    In App Support, E-mail.

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VALUE ADDED SERVICES

Flexible overflow, disaster recovery, strategic consulting, in-sourcing and out-sourcing.

Blended solutions across all the channels your customers demand ​

OMNICHANNEL
VOICE
EMAIL
WEBCHAT
SOCIAL MEDIA
IN APP

Over the years we’ve had the privilege of talking to customers on behalf of DPD, Sage Plc, Sky, The Careers Service, First Direct and many more.

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Industry Expertise

Established in 2001, we’ve become the UK’s leading customer contact outsourcer in many sectors including:

• Retail
• Parcel delivery logistics
• Financial Services
• Government & social services
• Technology & software
• Gaming
• Charity & fundraising

READ OUR CASE STUDIES

What our customers say

“An outstanding
level of service”
“Great productivity . . .
outstanding flexibility”

“The results have exceeded
expectations, the clarity of     feedback is truly a skill”

Meet The Founders

David Blakey

Director

Diana Bourke

Managing Director

Join The Team
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Contact Us

Echo-U Head Office
4th Floor, Tyne House
26 Side. Newcastle upon Tyne
NE1 3JA

Tel: 0191 255 8797
Email: 

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