INDUSTRY EXPERTISE

CASE STUDIES

We successfully manage the customer contact for many of the UK's biggest brands

We are extremely proud of securing First Direct (part of the HSBC Group) as one of our first client partners. The team at Echo-U worked with first direct for over 8 years providing a range of customer experience services, including: outbound customer welcome calls, outbound valuation / survey acquisition calls and inbound service recovery (complaint) calls.

Echo-U is the leading customer contact outsourcer for the UK’s Number 1 parcel delivery company DPD. DPD are a multi-award winning company and are widely acknowledged as the market leader in the parcel delivery sector. They are at the forefront of technological development and their digital innovations are directly enhancing the customers’ experience across all channels.

Echo-U and The National Careers Service (NCS) have worked together successfully now for ten years. Having begun as a venture with NCS in the North East to deliver a destination tracking campaign, Echo-U now delivers this service for the North East, Yorkshire & Humber and the Central South region, encompassing London and the South West.

CASE STUDIES

We successfully manage the customer contact for many of the UK's biggest brands

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