INBOUND LEAD MANAGEMENT
allow us to qualify and handle any inbound leads and turn them into paying business
CUSTOMER ENQUIRY MANAGEMENT
When you outsource your lead management to Echo-U you’ll benefit from:
UK BASED REPRESENTATIVES
Our team of customer service experts are based in the heart of Newcastle and will deliver valuable, on-brand conversations in every interaction
OMNI-CHANNEL COVERAGE
Blended customer service solutions across all the channels your customers demand: voice, email, live chat, social media and more
RAPID REAL-TIME RESPONSES
Our team will be there to respond quickly, in real time – putting you ahead of your competition
EXPERTS IN STELLAR CUSTOMER SERVICE
Established in 2001, we’ve become the UK’s leading customer service providers in many sectors including:
- Retail
- Parcel Delivery Logistics
- Financial Services
- Government & Social Services
- Technology & Software
- Charity & Fundraising
HOW ECHO-U WORK
STRATEGY
Working in partership we can provide valuable consultation on your customer contact strategy, how to develop it, its cost, infrastructure and any unforeseen implications.
SOLUTION DESIGN
We work with you to design a bespoke solution based on your strategy, goals, brand and current position.
PROJECT IMPLEMENTATION
We manage the process to ensure a smooth and seamless transition to outsourcing with Echo-U.
OPERATION
Our experienced and motivated teams will ensure that your KPI’s will be achieved.
QUALITY and COMPLAINCE
We have robust, transparent processes in place to measure and evaluate quality and compliance.
REPORTING
From real-time remote access to strategic reviews our client reporting is a valuable management tool, which shapes future strategy.
WHAT OUR CUSTOMERS SAY
level of service”
outstanding flexibility”
“The results have exceeded
expectations, the clarity of feedback is truly a skill”
FAQs
Yes, your dedicated account manager is your main point of contact at Echo-U. They are senior members of our team and oversee every aspect of your customer contact solution at Echo-U from designing the service we provide to reporting your KPI’s, supporting you every step of the way
Yes, at Echo-U we recognise the importance of understanding our client’s brand DNA, so we invest in getting to know you, your brand and customers. That knowledge is built into our training programme so that every team member is able to deliver on-brand interactions in every conversation
Our bespoke solution will be designed to suit your business needs and reflected in a contract tailored to your solution
