Echo-U Home2026-03-16T10:44:28+00:00

the art of conversation

Who are we?

Echo-U was founded in 2001 in Newcastle Upon Tyne City Centre, and has established itself as the leading UK  boutique customer contact centre. Known for understanding profits without purpose is meaningless to its team and clients.

Trusted with some of the nations most loved brands, we grow and retain their customer base and reputation through a transparent, consultative and valued partnership.

Comprehensive CX Solutions

We embrace technology and work with clients who are empowered by AI but know when humanity needs to take over. We offer an intelligence layer that keeps you close to customers and gives them what they need, no confusion or breakdown in communication. We always take accountability and your customers will never be treated like a cost ticket.

Always safe in the knowledge you are using an organisation that invests in our people and puts their welfare and wellbeing at the heart of the operation.

What our clients say…

“Echo-U is a retained trusted partner that provides vital customer contact at critical times – they are customer service experts in the logistic sector!”

Join the echo-u family

From the moment you join Echo-U we encourage you to grow both personally and professionally with us over the long term.

We offer lots of benefits and opportunities to develop and progress your career – send through your CV and join our friendly team!

Let’s have a conversation

If you’d like to have a conversation about how we could help support your customer service function, please get in touch with us today.

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