We recognised that clients needed brand ambassadors
combined with cutting edge technology to deliver the best customer contact experience
Two decades later
our founding principles still apply

About Us

PASSIONATE TEAM

Our entire team have a passion and enthusiasm for delighting our clients and their customers.

OWNER MANAGED

As an owner-managed business, our senior team are involved in the day-to-day performance of our operations and are wholly committed to ensure that we deliver service excellence on behalf of our clients.

AGILE & DEDICATED

We are agile and able to on-board a new client with ease making it straightforward and seamless for you with a dedicated project management team.

Working with you every step of the way

STRATEGY

Working in partership we can provide valuable consultation on your customer contact strategy, how to develop it, its cost, infrastructure and any unforeseen implications.

SOLUTION DESIGN

We work with you to design a bespoke solution based on your strategy, goals, brand and current position.

PROJECT IMPLEMENTATION

We manage the process to ensure a smooth and seamless transition to outsourcing with Echo-U.

OPERATION

Our experienced and motivated teams will ensure that your KPI’s will be achieved.

QUALITY and COMPLAINCE

We have robust, transparent processes in place to measure and evaluate quality and compliance.

REPORTING

From real-time remote access to strategic reviews our client reporting is a valuable management tool, which shapes future strategy.