Call Centre Expertise for the Logistics Industry

For over 15 years, Echo-U has been the trusted voice behind the UK’s leading parcel delivery, 2-man delivery, and logistics brands. We specialise in delivering outstanding customer experiences that strengthen relationships between our clients and their customers – from premium shippers to everyday shoppers.

Unrivalled Expertise in Logistics CX

We’ve helped logistics businesses thrive in an increasingly competitive and fast-paced market by combining deep sector knowledge with our unique blend of Human Intelligence (HI) and AI-driven customer engagement. From first contact to final delivery, our teams are embedded across every touchpoint of the customer journey – managing voice, in-app messaging, email, and live chat channels with precision and care.

Maximising Value Through Smarter Service

At Echo-U, we do more than deliver exceptional service – we help our clients grow.

Our outbound team plays a critical role in reactivating under-utilised or lapsed commercial shipper accounts. These clients often manage contracts with multiple delivery providers. Our team proactively engages them to reinforce brand value, highlight service advantages, and encourage increased usage – ultimately driving contract renewals and greater logistics capacity.

Insights That Shape Strategy

Beyond sales and service, we also act as a key source of insight. By gathering feedback from both premium shippers and everyday shoppers, we provide valuable intelligence that informs strategic decisions. These insights feed directly into our clients’ optimisation plans, helping them continuously improve service delivery and customer satisfaction.

Scalable, Flexible, Proven

Our success lies in our ability to scale effortlessly with seasonal demand, remain agile to our clients’ evolving needs, and consistently deliver against KPIs – all while staying true to the values of the brands we represent.

With unmatched experience in the parcel delivery sector, Echo-U is the partner logistics brands trust to deliver high-performance customer contact solutions that move with the market.

Let’s have a conversation

Whether supporting business customers, partners, or members, Echo-U’s Logistics specialists act as an extension of your team – combining sector knowledge with exceptional communication skills to deliver consistent, brand-aligned service.

Get in touch to find out more about our expertise with our Logistic clients.

B2B

From software and tech providers to local government business departments, logistics providers, eco packaging companies, utilities, training providers, and membership-based organisations.

Retail and E-commerce

Fast, responsive, omni-channel contact that is scalable, cost efficient and delivered to build brand loyalty for online retailer partners.

Care and the community

Bespoke solutions for customers who require more guidance, patience and compassion during interactions.

What our clients say…

“I am really pleased with the results which have exceeded expectation, thank you for the professionalism of those that completed the calls, to get these excellent satisfaction rates and to get the clarity of feedback is truly a skill.”