Trusted CX Partner for the B2B Sector

Echo-U provides expert customer experience solutions for a wide range of B2B organisations — from software and tech providers to local governmentbusiness departments, eco packaging companies, utilities, training providers, and membership-based organisations.

In a sector where budgets are under pressure and every relationship counts, we deliver intelligent, cost-effective customer contact that delivers affordable outbound channels, protects your brand and adds value at every stage of the customer lifecycle.

Our campaign expertise includes:

  • Technical Helpdesk Support First-line, Second-line and specialist assistance for software, platforms, and systems
  • Outbound Client Onboarding Proactive outreach to welcome, educate, and activate new business clients
  • Inbound ‘Nursery Desk’ for New Clients Dedicated support lines to help new clients settle in and get maximum value quickly
  • Outbound Sales & Registration Driving acquisition and conversion through intelligent outbound engagement
  • Inbound Orders, Inventory & Service Enquiries Efficient management of order placement, stock availability, and customer queries
  • Outbound Destination Tracking Direct follow-up to track and communicate outcomes to clients
  • Out-of-Hours Coverage Responsive support beyond core business hours to ensure continuity and availability
  • Insight & Market Research Calls Gathering structured customer and partner feedback to inform product, service, and strategy decisions

Why B2B Organisations Choose Echo-U

  • Cross-Sector Experience: gives us a broad view of best practice, customer expectations, operational challenges and future ready strategy. We share this with our clients – helping them stay ahead in a constantly changing landscape.
  • Skilled, Intelligent Advisors: Our teams handle complex queries, technical conversations, and sensitive issues with engaging professionalism and clarity
  • Cost-Efficient Outsourcing: A scalable, budget-conscious alternative to in-house teams – without compromising on quality
  • Relationship-Focused CX: Trusted to represent your brand in high-value, high-trust interactions
  • Insight & Reporting: Providing actionable data and customer feedback to help improve service and retention
  • Multi-Channel Capability: Voice, Email, Webchat, Ticketing, and CRM-integrated workflows tailored to your business

Let’s have a conversation

Whether supporting business customers, partners, or members, Echo-U’s B2B specialists act as an extension of your team – combining sector knowledge with exceptional communication skills to deliver consistent, brand-aligned service.

Get in touch to find out more about our expertise with our B2B clients.

Logistics

Expertise in seamless omni-channel customer contact for the Parcel, 2-Man, Locker, Freight & International shipping sector.

Retail and E-commerce

Fast, responsive, omni-channel contact that is scalable, cost efficient and delivered to build brand loyalty for online retailer partners.

Care and the community

Bespoke solutions for customers who require more guidance, patience and compassion during interactions.

What our clients say…

“I am really pleased with the results which have exceeded expectation, thank you for the professionalism of those that completed the calls, to get these excellent satisfaction rates and to get the clarity of feedback is truly a skill.”