Expert CX Solutions for the Retail & E-commerce Sector

Echo-U delivers customer experiences that drive loyalty, conversions, and growth for some of the UK’s most loved retail and e-commerce brands.

With over 24 years of experience supporting online and omnichannel retailers, we blend Human interactions and AI to engage customers across all stages of their shopping journey – from pre-purchase support to post-sale service, across Voice, Email, Live Chat, In-App, and Social.

Why Retail & E-commerce Brands Choose Echo-U

  • Deep Sector Knowledge: Trusted by leading retail and online brands for over two decades
  • End-to-End Journey Support: From product discovery to delivery updates, returns, and care
  • Revenue-Driven Service: Turning service conversations into sales opportunities
  • Specialist Support for Key Customer Groups: Managing high-value customer groups like subscribers and loyalty programme members with care, consistency and commercial insight
  • Real-Time Insight: Customer feedback that fuels smarter CX, marketing, and product decisions
  • Scalable Delivery: Agile teams ready to flex with seasonal peaks and promotional surges

Let’s have a conversation

We don’t just resolve queries – we build loyal customer relationships. Whether it’s supporting a new customer, a loyal VIP, or a subscription member.

Get in touch to find out more about our expertise with our retail and e-commerce clients.

B2B

From software and tech providers to local government business departments, logistics providers, eco packaging companies, utilities, training providers, and membership-based organisations.

Logistics

Expertise in seamless omni-channel customer contact for the Parcel, 2-Man, Locker, Freight & International shipping sector.

Care and the community

Bespoke solutions for customers who require more guidance, patience and compassion during interactions.

What our clients say…

“I am really pleased with the results which have exceeded expectation, thank you for the professionalism of those that completed the calls, to get these excellent satisfaction rates and to get the clarity of feedback is truly a skill.”