When your users need help, especially during peak periods or outside the 9–5, are you confident they are getting the timely, expert support they expect?
At Echo-U, we provide fully outsourced 1st & 2nd line technical support, designed to flex with your demand. Whether it’s a sudden spike in issues, a product launch, or simply keeping your out-of-hours service running smoothly, our team becomes a seamless extension of yours.
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Always-on support (days, nights, weekends and bank holidays).
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Agile and scalable with the needs of your business and customers.
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First-time resolution, and escalation (where required).
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SLA-driven response times.
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100% UK-based, brand-trained teams.
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Cyber Essentials Plus Certified.
Don’t risk your brand reputation or burn out your internal team. Get the coverage you need — without the overhead.
Let’s talk about how Echo-U can support your service desk.
