Loyalty, retention, and advocacy drive revenue growth.

But here’s the problem: most outsourcing models are built to cut costs, not build relationships.

A recent study highlights the issue:

• 90% of people prefer to get customer service from a human rather than a chatbot.
• 40% of customers say they spend less with companies that are hard to contact.
• 85% say they’re more loyal to brands that are easy to reach.

• 28% of top UK online brands don’t offer a phone number.
• 45% don’t even include a “Contact Us” link on their homepage.

At Echo-U, we focus on what really matters — having meaningful conversations that make it easier for customers to stay loyal.

We advocate using AI only where it enhances the customer experience — never where it replaces care or makes the customer suffer.

Our Newcastle-based team speaks daily with our clients’ high-value customers — whether it’s resolving logistics queries, handling executive-level complaints, supporting high-net-worth individuals, or managing social media reviews… these all need expertise to be handled with a personal feel service. That’s why are clients are so successful, they demonstrate commitment to customer care.

Fancy a chat with us to find out more, please give us a call on 0191 255 8797 or email us info@echo-u.co.uk