In today’s consumer-driven economy, customer expectations are higher than ever – and brands pay the price when they fall short.

• 70% of customers say poor service is the reason they ended a brand relationship.
• 96% believe excellent service is essential for loyalty, and 67% would pay more for a better service.
• More than half will switch to a competitor after just one bad interaction.

Keeping your business competitive is key – but cutting CX budgets isn’t always the solution. What looks good on this quarter’s balance sheet can quickly turn into long-term customer erosion. 

The number one priority for 90% of consumers? Having their issue resolved the first time. It’s always better to invest in solving customer problems properly than risk losing them altogether.

At Echo-U, we know that great service is about first contact resolution, building loyalty, driving growth, and echoing your brand. That’s why we combine the cost efficiencies of AI with engaging people to deliver outstanding customer experiences.