Supporting student recruitment

PROACTIVE OUTBOUND CALLING, from enquiry to registration.

Experienced UK-based advisers making proactive, purposeful calls on behalf of universities, helping students take the next step from enquiry through to registration.

Operating from 8am to 10pm, seven days a week, we contact students at times that suit them, maximising the opportunity to reach those who are harder to contact during typical working hours.

Echo-U works with you and contacts students from your data lists, answering any questions, signposting to the relevant documentation and triaging back to your internal teams where necessary. Our dedicated teams are experienced at supporting vulnerable students and many of our advisers have lived experience of the education sector themselves, bringing genuine empathy and understanding to every conversation. We will guide and support everyone we speak to, providing intraday updates and comprehensive end of campaign reports, giving your team full visibility of activity, outcomes and student feedback throughout.

  • CLEARING – NEW FIRST-YEAR STUDENTS – Welcome, onboarding and signposting back to the university, with follow-up calls that help new students understand and complete their next steps
  • SCHOLARSHIP STUDENTS – Proactive contact with those students who qualify for a scholarship to remind them of the support available, required actions and onboarding next steps
  • INTERNATIONAL STUDENTS – Proactive contact and follow-up to support agreed recruitment processes, onboarding questions, documentation reminders and triage back to the relevant internal teams
  • VOCATIONAL STUDENTS – Targeted calling for vocational and career-led programmes, answering initial questions and supporting student progression
  • UNDERGRADUATE AND POSTGRADUATE – Registration follow-up and proactive chasing of outstanding documents, actions needed to complete re-registration and short survey for leavers
  • EVENTS AND RECRUITMENT FAIRS – Fast follow-up of leads from open days whilst they are warm, inbound contact handling during the event and follow-up surveys
  • STUDENT RETENTION AND RE-ENGAGEMENT – Proactive outreach to students who have not attended induction, are showing early signs of disengagement or are at risk of dropping out during those critical first weeks and months of university, helping to identify barriers early and keep students on track

TURN STUDENT DATA AND WARM LEADS INTO REAL CONVERSATIONS

A well-timed human conversation can clarify what a student needs to do next, identify barriers, answer straightforward questions, remind them where to find the necessary documents and route specialist issues back to the university team. Our approach is proven to improve conversion rates and student enrolment experience.

Need additional capacity for your next recruitment cycle?

Talk to Echo-U about a pilot, peak-period support or a business-continuity model built around your existing admissions and recruitment operation.

Name

Clearing support

Inbound Call Handling – Additional UK-based contingency when Clearing demand peaks

Protect access to your internal team during peak demand

Echo-U can handle overflow inbound calls during Clearing, working to your agreed processes and acting as an extension of your university team. We can resolve routine enquiries, capture the right information and triage specialist cases back to your internal admissions colleagues.

Echo-U can handle overflow inbound calls during Clearing, working to your agreed processes and acting as an extension of your university team. We can resolve routine enquiries, capture the right information and triage specialist cases back to your internal admissions colleagues.

Echo-U can work from your agreed student lists, campaigns and processes to make structured outbound calls across the recruitment and registration journey. Experienced at supporting vulnerable students, we will guide and support everyone we speak to.

  • OVERFLOW CAPACITY – Additional trained dedicated advisers when call volumes exceed internal capacity, helping protect response times and reduce missed student contacts

  • TRIAGE AND ESCALATION – Routine enquiries handled by Echo-U, with complex, specialist or decision-based cases routed back to the appropriate university team

  • VOICE, EMAIL AND CHAT – Additional support can extend beyond inbound calls to email and live chat, creating flexible capacity across student contact channels

Business continuity built in

Echo-U can also provide an additional service location if your usual operation is unavailable or disrupted, giving your university a separate Newcastle city-centre delivery site and experienced team.

security & resilience

Echo-U holds Cyber Essentials Plus accreditation and is registered with the ICO. Our IT infrastructure is supported 24/7 by Aspire Technology Solutions, whose ISO 27001-certified security framework governs our cyber-security operations.