the art of conversation
Who are we?
Founded in 2001 by Diana Bourke in Newcastle city centre, with a focus on delivering CX excellence. Echo-U has since established itself as the UK’s leading boutique customer contact centre.
Trusted by the nation’s premium brands, we manage customer contact through transparent, consultative, and valued partnerships.
Comprehensive CX Solutions
Echo-U provides expert customer experience solutions for a wide range of B2B organisations — from software and tech providers to local government business departments, eco packaging companies, utilities, training providers, and membership-based organisations.
In a sector where budgets are under pressure and every relationship counts, we deliver intelligent, cost-effective customer contact that delivers affordable outbound channels, protects your brand and adds value at every stage of the customer lifecycle.
What our clients say…
“Echo-U is a retained trusted partner that provides vital customer contact at critical times – they are customer service experts in the logistic sector!”
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Let’s have a conversation
If you’d like to have a conversation about how we could help support your customer service function, please get in touch with us today.
