the art of conversation

Who are we?

Founded in 2001 by Diana Bourke in Newcastle city centre, with a focus on delivering CX excellence. Echo-U has since established itself as the UK’s leading boutique customer contact centre.

Trusted by the nation’s premium brands, we manage customer contact through transparent, consultative, and valued partnerships.

Comprehensive CX Solutions

Inbound suport

Omni-channel contact solutions, including: Call Answering, Live Chat, Email Management, In-App Support, and Social Media Messaging.

Outbound expertise

Omni-channel customer engagement focused on Acquisition, Sales, Retention, Satisfaction, and Research.

Technical solutions

Fully integrated services including a blend of HI & AI, Forecasting, Resource Planning, Real-Time Management, CRM Development and Data Management.

Added value services

Strategic consulting to help you elevate your CX for competitive advantage.

Check out our range of services

What our clients say…

“Echo-U is a retained trusted partner that provides vital customer contact at critical times – they are customer service experts in the logistic sector!”

Join the echo-u family

From the moment you join Echo-U we encourage you to grow both personally and professionally with us over the long term.

We offer lots of benefits and opportunities to develop and progress your career – send through your CV and join our friendly team!

Visit our careers page to find out more!

Let’s have a conversation

If you’d like to have a conversation about how we could help support your customer service function, please get in touch with us today.

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