There is no longer a ‘one size fits all’ strategy to marketing and personalization. Each retailer is unique and must mould their strategies depending on their audience. Personalisation is not just about the initial point

According to Consumer Brand Builders customer service is one of seven factors that have an impact on loyalty, meaning your contact centre has a genuine opportunity to delight your customers and strongly impact their loyalty. Much more

We have had the privilege of talking to millions of customers on behalf of some of the UK’s best known brands for over 17 years. Delivering the very best customer experience as part of a

As we become a nation glued to our mobile phones, 24/7 interactions are growing on multiple channels, not just from friends and family alone, from businesses too. Swift responses are becoming the norm and demand

With only days to go until the World Cup starts, businesses all over Britain are set to benefit from the forecasted £1.33bn boost in sales, as consumers reach fever pitch and get set to enjoy

At some point in its growth journey, a business will need to revise its customer contact strategy and scale up its customer service provision. Even if it’s not as a result of outright expansion, changes

As an established customer service outsourcing provider, Echo-U is frequently asked “What is outsourcing?” Well, it’s quite simply the process of partnering with another company to handle business activities for you. It has become an increasingly common