"

Echo-U stand out because of the calibre of their people - the expertise they have really shaped how we worked and we actually learn from them everyday.

Customer Experience Director

Delivering compassionate first line customer support for a leading, national funeral provider.
Echo-U is the leading customer contact outsourcer for one of the UK’s largest funeral provider networks.
 
We have the privilege of talking on their behalf, we are their frontline response to both their bereaved customers and their industry colleagues (including crematoriums/cemeteries, police. hospitals, funeral directors, florists etc).
 
Encompassing all their ‘at need’ calls, across their chosen channels including Voice and Email. We’re proud to provide their customer service, our main focus is to deliver high quality interactions, displaying care, compassion and empathy as a priority. Our tenured team of experienced communicators have extensive training to ensure they have a thorough understanding of the funeral industry and the processes involved, so they are able to compassionately guide customers during their time of need.
 
We work as an extension of our client’s management team, providing invaluable industry expertise and bespoke insight. This real-time management reporting, capturing data and insight, help drive process and system improvements as well as enhancing the overall customer experience and promoting first call resolution.
Get in touch to benefit from our expertise

Our customer contact expertise encompasses all channels
from pro-active live chat, social media to outbound acquisition and technical help.