COMPANY OVERVIEW:

Echo-U provides bespoke customer contact solutions to a variety of different companies. Established in 2001, we’ve become the UK’s leading customer contact outsourcer in many sectors including retail, parcel delivery logistics, financial services and government and social services.

As a market leader, we provide excellent opportunities for career progression, and over 90% of our Team Leaders started their career with us as advisors. We know work-life balance is important, so we provide our staff with 30 days paid holiday per annum (inc. bank holidays).

We want you to be the best of the best, so we will provide interactive, fully paid, face to face, comprehensive training based in our office, which is spacious, bright, and fully compliant with social distancing guidelines. 100% of our recent recruits rated their training as good to excellent.

Our offices have excellent access to public transport and amenities, and homeworking and office working are available. We are also working towards hybrid options to add additional flexibility for our team.

NATURE and SCOPE:

As a Customer Service Advisor at Echo-U, you will provide first class customer service putting the customer at the heart of everything you do. You will deal with a variety of queries and complaints and will be the first point of contact for our customers, providing professional advice and assistance. 

KEY RESPONSIBILITIES:

• Handle inbound calls and emails whilst maintaining our high standard of customer care
• Promote and maintain excellent customer relationships, adopting a customer focused approach at all times
• Remain calm and resilient when dealing with complaints
• Work to achieve targets in a contact centre environment
• About you: You will have a positive attitude to customer service and personal development
• Excellent communication and data entry skills
• Exceptional customer service skills 
• The ability to follow processes and procedures
• Experience of working under pressure in a fast-paced environment
• Experience using various software packages
• The ability to multitask in a fast-paced environment
• Previous customer service experience is desirable but not essential
• Have the flexibility to be office based or work remotely

BENEFITS:

• 30 days annual leave (incl.BH)
• Fully paid training program
• Employee incentives and recognition schemes
• Ongoing professional development and career progression

ADDITIONAL INFORMATION:

Advertised salary is based on 42.5 hours per week for a 23+ year old employee. More information and specific detail on salary will be given during the first contact

Operational/Open Hours: Monday to Sunday between 8am-9pm

COVID-19 considerations:

Echo-U are committed to the safety of our staff, we have COVID-19 procedures in place which all employees must follow, if you have any questions, please ask at interview