We are so proud to work with a pioneer in the eco-packaging industry. Our brilliant client provides 100% compostable, recycled, and recyclable eco-packaging for a variety of businesses. Their focus has always been on leading

As planning for the festive season approaches, businesses are gearing up for the Christmas retail surge now. Deciding between in-house and outsourced customer service solutions can be a challenging decision. That’s where Echo-U comes in.

For the past decade, Echo-U has proudly sponsored the world-renowned Wallsend Boys Club and their incredible U16’s 1st team. Their remarkable achievements include over 10 County Cups and 9 League titles – a testament to

As technology continues to impact the landscape of customer service, at Echo-U we’ve witnessed a significant shift in our role as #customerservice professionals.  The advent of #AI, #chatbots, and #self-serve applications has undoubtedly streamlined simple

While lots of businesses state that people are the most important asset in their company, in outsourcing and Echo-U – they are the ONLY asset. Our clients have expectations of expertise and flexibility in hours

My 15-year-old daughter decided to join the team at Echo-U for her work experience. At 15 I’m not sure the world of business is quite ready for her, but it did make me ponder on whether I would recommend this as a path for her.

Echo-U are delighted to announce we are recruiting 400 new Customer Service Advisors to work in our Newcastle, Middlesbrough and Bournemouth contact centres. New team members will work on behalf of UK’s leading Sports Fashion

Here at Echo-U, we are delighted to announce that we have been appointed as the customer contact partner for the UK’s best family holiday company, Parkdean Resorts. Our team are working with Parkdean Resorts’ inbound

This month our Echo-U team is delighted to be celebrating 21 years in business and would like to thank everyone who’s been part of our journey for contributing to our success. We’ve had the pleasure

And would love a career in customer service, working at Echo-U’s leading customer contact centre in Newcastle on behalf of DPD the UK’s leading Parcel Courier? Echo-U have an exciting opportunity for Customer Service Advisors

From data-driven targeted advertising to user-generated content the evolution of social media has delivered huge opportunities for retailers to influence their customers buying decisions. In our report ‘Individuality and Influence: The Customer is in Control’,

Echo-U are delighted to announce we are recruiting 55 new Customer Care Advisors to work in our Newcastle contact centre. New recruits will work on behalf of the UK’s leading Sports Fashion retailer at Echo-U

Omnichannel: Planning and personalisation key to a successful strategy Omnichannel in retail is the biggest trend in 2019. It combines everything from brick-andmortar stores through e-commerce and social media to mobile, into a fully integrated

Convenience is one of the driving motivations behind consumer choice. The ability to purchase and seek support for purchases on the move, quickly, with 24/7 access is becoming an expectation. Indeed 55% of UK customers

Final year Newcastle University Business School students have delivered their research findings in a report on the future of retail and changing customer behaviour to Newcastle based outsourced customer contact centre Echo-U. The report was